Frequently Asked
Questions

We provide comprehensive digital solutions including custom web development, premium web hosting, professional email services, custom software development, and ongoing website maintenance and support. Our team specializes in creating tailored solutions that help businesses establish and grow their online presence.

We are proudly based in Nova Scotia, Canada. While we serve clients globally, we operate under Canadian business laws and regulations, ensuring transparent and ethical business practices.

Getting started is easy! Simply visit our contact page or call us directly. We'll schedule a free consultation to discuss your project requirements, goals, and budget. From there, we'll provide a detailed proposal outlining our recommended approach and pricing.

Absolutely! We work with clients worldwide. Our team is experienced in remote collaboration and we use modern communication tools to ensure seamless project management regardless of your location or time zone.

Our regular business hours are Monday through Friday, 9:00 AM to 5:00 PM Atlantic Time (AST). However, we offer 24/7 emergency support for clients on our Professional and Enterprise maintenance plans.

Project timelines vary based on complexity. A simple informational website typically takes 2-4 weeks, while more complex e-commerce sites or web applications may take 6-12 weeks or more. During our initial consultation, we'll provide a detailed timeline specific to your project.

Yes! All websites we build are fully responsive and optimized for all devices including smartphones, tablets, and desktop computers. We follow mobile-first design principles to ensure the best user experience across all screen sizes.

Absolutely. We build websites with user-friendly content management systems (CMS) that allow you to easily update text, images, and other content without any technical knowledge. We also provide training and documentation to help you manage your site confidently.

Yes, we offer complete website redesign services. Whether your current site is outdated, not mobile-friendly, or simply not meeting your business needs, we can transform it into a modern, high-performing website while preserving your existing content and SEO value.

We use modern, industry-standard technologies including PHP, JavaScript, React, Vue.js, Node.js, Python, Laravel, WordPress, and more. We select the best technology stack based on your specific project requirements and goals.

We guarantee 99.9% uptime for all our hosting plans. This is backed by our Service Level Agreement (SLA), and we provide credits if we ever fall below this threshold. Our infrastructure is designed with redundancy to maximize availability.

Yes! All our hosting plans include free SSL certificates that are automatically installed and renewed. This ensures your website is secure and trusted by visitors and search engines alike.

We perform daily automated backups of all websites on our servers. Backups are retained for 30 days, and you can request a restore at any time. Our Business and Enterprise plans also include real-time backup options.

Yes, we offer free website migration services for all new hosting customers. Our team will handle the entire transfer process, ensuring zero downtime and no data loss during the transition.

All our hosting plans include malware scanning and basic security protections. If your site is compromised, we'll work with you to clean and restore it. Our Professional and Enterprise plans include priority malware removal and post-incident security hardening.

Yes! Our email services are designed to work with your custom domain (e.g., you@yourbusiness.com). This provides a professional appearance and helps build trust with your customers and partners.

Storage varies by plan: Starter includes 5GB per account, Business includes 25GB per account, and Enterprise includes 100GB per account. Additional storage can be added as needed.

Absolutely. Our email services support IMAP and Exchange ActiveSync, which means you can access your email on any device including iPhones, Android phones, tablets, and desktop email clients like Outlook and Apple Mail.

Yes, all our email plans include advanced spam and malware filtering powered by AI. Our system catches 99.9% of spam and phishing attempts before they reach your inbox.

Yes, we provide free email migration assistance. We'll help transfer all your existing emails, contacts, and calendars to our platform with zero downtime.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers (for larger projects). All payments are processed securely through encrypted payment gateways.

Yes, all development projects require 100% payment upfront before work begins. This ensures dedicated resources and timely project completion. For enterprise projects, we can discuss milestone-based payment schedules.

All sales are final. We do not offer refunds for any services including hosting, email, or development projects. We encourage clients to review our services carefully and contact us with any questions before making a purchase. Please refer to our Terms of Service for complete details.

All prices on our website are listed in Canadian Dollars (CAD) unless otherwise specified. For international clients, we can provide quotes in USD or EUR upon request.

Yes! Clients who pay annually for hosting and email services receive a discount equivalent to 2 months free (approximately 17% savings). Contact us for details on annual billing options.

You can reach our support team through multiple channels: Submit a ticket through your client dashboard, email us at support@myvisionmedia.ca, or call our support line during business hours. Enterprise clients have access to 24/7 phone support.

Our average response time is under 4 hours during business hours. Critical issues are prioritized and typically receive a response within 1 hour. Maintenance plan clients receive priority support with faster response times.

Yes, we provide comprehensive training on how to use and manage your website. This includes video tutorials, documentation, and one-on-one training sessions as needed.

Our maintenance plans include regular software updates, security monitoring, daily backups, performance optimization, uptime monitoring, and priority support. Higher-tier plans also include content updates and emergency support.

Yes, our maintenance plans are month-to-month with no long-term contracts required. You can cancel at any time with 30 days notice. Please note that all payments are non-refundable, including annual plans.